Field Engineer at Sigma Consult

Salary: ₦200,000 – ₦250,000 

We are seeking a Field Engineer who will be responsible for installing, configuring, maintaining, and troubleshooting networking equipment and systems at client locations. The role demands technical competence, customer-facing communication skills, and the ability to work independently in dynamic field environments.

Key Responsibilities

Installation & Configuration

• Attend customer premises to install and configure ISP services, including internet connectivity, routers, modems, and other networking equipment.
• Follow installation guidelines, technical specifications, and company procedures to ensure accurate setup and connectivity.
• Test and verify the performance of installed services to ensure they meet the desired speed, reliability, and quality standards.
• Educate customers on the proper use and maintenance of the installed equipment and services.

Troubleshooting & Technical Support

• Diagnose and resolve technical issues related to network connectivity, equipment malfunction, or service disruptions.
• Respond to customer complaints or service requests in a timely manner and provide effective solutions to address their concerns.
• Collaborate with internal teams, such as coordinators, network operations, and support, to escalate and resolve complex issues when necessary.
• Maintain detailed documentation of customer interactions, service requests, and problem resolutions.

Customer Interaction & Service Excellence

• Interact professionally and courteously with customers, ensuring a positive customer experience during the installation process.
• Communicate technical information to customers in a clear and understandable manner, addressing any questions or concerns they may have.
• Provide recommendations for improving network performance, equipment upgrades, or additional services based on customer requirements and industry best practices.
• Collaborate with sales teams or account managers to gather customer feedback and identify opportunities for upselling or cross-selling services.

Quality Assurance & Compliance

• Ensure installations are completed according to company standards, policies, and regulatory requirements.
• Perform regular audits and quality checks on installed services to identify any deficiencies and implement corrective actions.
• Stay updated with industry trends, emerging technologies, and best practices related to ISP installations to enhance service delivery and customer satisfaction.

Qualifications & Requirements

Education:

• A Bachelor’s degree in Engineering (Electrical, Mechanical, Civil) or a related technical discipline.
• Technical certifications in networking or telecommunications (e.g., Cisco, CompTIA) are an added advantage.
• COREN registration is desirable but not mandatory.

Experience:

• 3–5 years of relevant experience in a field engineering or technical installation role.
• Prior experience in an ISP or telecommunications company is highly preferred.

Technical Skills:

• Strong knowledge of networking concepts, protocols, and hardware (routers, switches, cabling).
• Proficiency with Windows, Linux, and other relevant operating systems.
• Familiarity with diagnostic tools for testing connectivity and system performance.

Soft Skills:

• Excellent problem-solving and analytical abilities.
• Strong interpersonal and communication skills (verbal and written).
• Ability to work independently and manage time effectively.
• Must be customer-oriented and solutions-driven.

Other Requirements:

• Must possess a valid driver’s license.
• Physically fit and able to handle technical equipment.
• Willingness to travel within and outside Lagos for assignments.