Field Collection Agent at PalmPay

Job Responsibilities

• Conduct on-site visits to customers with overdue payments to collect outstanding installments
• Communicate with customers to understand repayment difficulties and negotiate repayment arrangements
• Verify customer information and update repayment status in the system promptly
• Retrieve devices or collateral from defaulted customers when necessary, following company procedures
• Establish and maintain good working relationships with local police authorities within the assigned LGA to support recovery of long overdue or fraudulent cases
• Report collection progress, field findings, and potential fraud cases to the supervisor regularly
• Cooperate with risk control and customer service teams to improve repayment rates
• Maintain professional conduct and protect the company’s image during all field operations

Requirements

• Experience: Prior experience in loan collection, field recovery, or related financial services preferred
• Skills: Good communication and negotiation skills; able to handle difficult customers professionally
• Responsibility: Strong sense of discipline and accountability; able to work under pressure
• Mobility: Must be willing to travel within assigned areas for on-site visits
• Language: Proficiency in local languages; basic English communication required
• Other: Honest, reliable, and familiar with local geography and market environment