Field & Cable Landing Station Manager at WIOCC Nigeria Limited

Job Objective:

• Lead and manage the field engineering team to provide field support and resolve escalated incidents.
• Maintain the WIOCC Network and allocated submarine cable systems and stations.
• Serve as the regional field expert within the company.

Key Duties & Responsibilities

• 24/ Lead and manage 24/7 regional team, escalation / on-call
• Oversee daily operations of the allocated cable landing stations
• Manage facilities and supplier management
• Coordinate with technical teams for system upgrades and repairs
• Establish and manage routine maintenance activities
• Lead problem resolution relating to issues
• Manage spares inventory, local records and data reconciliation
• Manage the lab and bench testing area
• Network installation, testing & commissioning, bringing into service, integration
• Network quality and performance management
• Creation of routine & ad hoc reports as needed
• Champion the development, use of and ensure data integrity of systems
• Innovate, report on and continually improve on operational and network KPIs
• Service reporting excellence for both internal, clients and suppliers
• Ensure compliance with regulatory and safety standards
• Implement security protocols to protect the facility and data
• Lead and manage technicians and support staff, provide training and conduct performance reviews
• Prepare and manage the department budget, monitor and optimise operational costs
• Manage all operational aspects of submarine cable systems, including Marine segments
• Assist other departments, lead and report on projects as requested by the Programme Manager
• Adhere to, lead compliance with and develop Company policies and procedures

Minimum Qualifications

• Bachelor's degree (or equivalent work experience) in a technical field with equivalent work experience equivalent in a telecommunications industry
• Technical certifications CCNA or JNCIA, CCNP or JNCP (desirable) or equivalent work experience
• Valid full driver’s license

Minimum Experience & Skills

• Requires a minimum of 10 years of technical experience in the telecom industry, with desirably at least 5 years in second-level technical support or equivalent and essentially 5 years in a leadership role
• Knowledge of platforms including OTN, DWDM, SDH, Data (Ethernet, IP/MPLS, OSPF, BGP)
• Knowledge in supporting transmission and switching equipment i.e Mikrotik, Juniper, Tejas Networks, Ciena, Infinera, Nokia, etc
• Effective written and verbal communication skills evidenced by previous work history and accomplishments
• Excellent communication and soft skills, including the ability to listen, summarise and concisely share key information with clients
• Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
• Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
• Strong technical knowledge of submarine cable systems and network infrastructure
• Proven leadership, team management skills, excellent problem-solving and troubleshooting abilities.
• Ability to share knowledge and mentor other team members
• Strong communication and interpersonal skills
• Ability to share knowledge and mentor other team members
• Knowledge of regulatory standards and compliance requirements Attributes
• Client focused, relationship builder Integrity, honest with high ethical standards
• Boundless, passionate and flexible
• Personal excellence, accuracy and attention to detail
• Collaborative, achieve results through teamwork and partnerships
• Strong analytical skills and ability to collate and interpret data from various sources
• Excellent English language communicator with a natural aptitude for dealing with people
• Excellent network diagnostic and problem-solving skills