Field Auditor - Oyo at M-KOPA

About the job

• We are looking for an experienced Field Auditor to join our team in Nigeria, to influence how audit findings impact customer trust and business performance.
• We're deliberately scaling our retail audit infrastructure across Nigeria and beyond. We need auditors who understand that maintaining shop standards here means protecting something different: customers building trust in a system designed for their economic empowerment.

Role Overview

• As Field Auditor in Nigeria, you'll establish and lead retail performance management systems, auditing shops across our network for customer care, sales support, shop management, and stock management. You'll perform physical inventory counts, analyze stock variances, conduct compliance checks on branding, record-keeping, and adherence to M-KOPA best practices. You'll prepare detailed audit reports, identify improvement opportunities, and escalate suspicious activities. This role directly protects the integrity of the retail experience for 7 million customers accessing financial services.

What You'll Do

• Set up and lead retail audit processes across Nigeria's M-KOPA outlets. Perform physical inventory counts and reconcile stock variances across all locations.
• Analyze audit results to monitor service performance and identify improvement opportunities.
• Accurately score shops using established audit processes.
• Investigate stock variances with warehouse and allocation teams, providing feedback and solutions.
• Conduct compliance checks on branding, record-keeping, process adherence, and stock security.
• Prepare detailed audit reports and communicate findings to shop teams. Escalate suspicious or fraudulent activities immediately.
• Provide field support to resolve operational issues as they arise.

What You'll Need

• Minimum 2-3 years of demonstrable experience in stock management and operations auditing—you've conducted retail audits, analyzed inventory variances, and managed compliance checks in similar environments.
• Bachelor's degree in any field—what matters is your audit expertise and operational acumen.
• Proficiency in Microsoft Office—Excel and Word proficiency essential for data analysis and report preparation.
• Detail-oriented with strong organizational skills—you catch inconsistencies others miss, manage overlapping timelines effectively, and create clear schedules and task management systems.
• Strong communication—clear, professional communication via email, phone, and in person with diverse stakeholders.
• Self-directed and compliant—you work independently without micromanagement, demonstrate exceptional work ethic, and maintain strict adherence to company anti-bribery and corruption policies.