Field Agent at Pack'N'Pay

Job Summary

• We are seeking energetic, passionate, results-driven, and persuasive field agents to drive customer acquisition and retention for our e-commerce platform.
• Your primary responsibility will be to encourage people to download and sign up on the app/website, guiding them through onboarding, educating them on how to use it, and following up regularly to ensure timely payments.
• You’ll play a critical role in building trust, increasing adoption, and supporting customers throughout their shopping journey.

Key Responsibilities
Customer Acquisition:

• Actively engage potential customers in local communities, markets, residential areas, offices, churches, etc.
• Encourage them to download and sign up on the app.
• Guide users through the onboarding process and explain benefits clearly.

Customer Education:

• Explain how the instalment payment system works.
• Highlight benefits such as price protection, ease of payment, protection against inflation and product availability.
• Answer questions and provide basic support during onboarding.

Follow-Up and Payment Monitoring:

• Maintain a list of registered customers and their payment schedules.
• Remind customers of upcoming or overdue instalment payments.
• Assist customers with payment challenges.

Relationship Building:

• Build trust and long-term relationships with customers.
• Act as a liaison between the company and customers to address or escalate issues.

Reporting & Feedback:

• Provide daily/weekly reports on sign-ups, follow-ups, and customer feedback.
• Share field insights to improve product offerings and customer experience.

Requirements

• Minimum of NCE/OND (higher qualifications are an advantage).
• 2–4 years’ experience in sales, field marketing, or customer service.

Sales or Marketing Experience (Strongly Preferred):

• Candidates with backgrounds in FMCG or fintech agent roles, door-to-door marketing (such as telecoms, solar, or insurance), field activations, or product sampling will have a strong advantage.
• Bonus if you have previously worked with sales targets or commissions and are motivated by achieving numbers.
• Excellent communication and interpersonal skills.
• Confidence in engaging with people from diverse backgrounds.
• Tech-savvy; must own a smartphone and be comfortable using mobile apps.
• Highly self-motivated and results-driven.
• Fluency in English and local languages.