Facility Operations Manager at Resource Intermediaries Limited

Job Overview

• The Facility Operations Manager is responsible for the centralized oversight and operational management of multiple hospitality properties across Lagos.
• This role ensures that all facilities under the hospitality chain are optimally maintained, compliant with regulatory standards, and aligned with the organization’s service delivery expectations.
• The position involves managing a network of skilled artisans, vendors, and on-site teams to ensure uninterrupted operations, cost efficiency, and a consistent guest experience.

Key Responsibilities

• Direct all facility management functions across multiple hospitality locations, ensuring asset integrity, service uptime, and operational continuity.
• Supervise and coordinate a mobile network of skilled artisans (electrical, plumbing, HVAC, carpentry, etc.) to deliver timely and high-quality maintenance support across all properties.
• Implement and monitor preventive and corrective maintenance schedules to minimize downtime and prolong equipment lifecycle.
• Manage third-party service providers and vendor contracts, ensuring service level agreements (SLAs), compliance standards, and performance metrics are consistently met.
• Prepare, track, and manage facility operational budgets; ensure cost control, financial accountability, and resource optimization.
• Lead and evaluate the performance of on-site facility teams, ensuring alignment with organizational KPIs and operational benchmarks.
• Enforce adherence to health, safety, and environmental (HSE) policies, building codes, and regulatory requirements across all sites.
• Implement facility-wide sustainability and energy efficiency initiatives to reduce operating costs and environmental impact.
• Develop and maintain emergency preparedness procedures, risk mitigation frameworks, and business continuity plans.

Requirements

• Bachelor’s degree in Facility Management, Engineering, Estate Management, or Business Administration.
• Minimum of 3–5 years of experience managing multi-site facility operations, preferably within the hospitality or service sector.
• Proven ability to manage a distributed network of technical personnel and service providers.
• Strong budgeting, data analysis, and resource planning skills.
• Proficiency in Microsoft Office; working knowledge of CAFM or IWMS platforms is an advantage.
• Demonstrated ability to drive operational efficiencies, enforce compliance, and manage facility-related risks across multiple locations.
• Excellent organizational, communication, and leadership capabilities.