F & B Operations Manager at Ellasot Consulting

Ellasot Consulting is recruiting on behalf of a reputable organization for an experienced and strategic F & B Operations Manager to oversee the organization's functions. The successful candidate would be responsible for overseeing the daily operations of the hotel's restaurants, bars, room service, and catering services. The role ensures high standards of food quality, customer service, hygiene, and operational efficiency while managing staff, controlling costs, monitoring inventory, and driving departmental revenue and profitability.

The Key Requirements

• Oversee the daily operations of restaurants, bars, room service, and other food and beverage outlets.
• Supervise, train, schedule, and evaluate food and beverage staff to ensure excellent service delivery.
• Ensure food and beverages are prepared, presented, and served according to established quality standards.
• Monitor food and beverage costs, inventory levels, portion control, and wastage.
• Prepare departmental budgets, sales forecasts, and performance reports.
• Ensure compliance with food safety, hygiene, sanitation, and health regulations.
• Handle customer complaints, special requests, and service issues professionally.
• Coordinate with kitchen staff, procurement, stores, and suppliers to ensure the timely availability of ingredients and beverages.
• Monitor stock usage, conduct inventory checks, and ensure proper storage of food and beverages.
• Develop strategies to improve customer satisfaction, increase sales, and maximize profitability.
• Plan and coordinate catering services, banquets, special events, and promotional activities where applicable.
• Ensure equipment, dining areas, bars, and service facilities are properly maintained.
• Monitor staff performance and enforce company policies, service procedures, and operational standards.
• Review menus, pricing, and service offerings in collaboration with the kitchen and Management.
• Ensure accurate billing, proper cash-handling procedures, and accountability for departmental revenue.
• Prepare regular reports on sales, expenses, stock levels, customer feedback, and departmental performance.

Requirement

• Minimum of an HND or bachelor's degree in Hospitality Management, Hotel Management, Food and Beverage Management, or a related field.
• Proven experience in food and beverage operations, restaurant management, or hospitality supervision.
• Previous managerial or supervisory experience is required.
• Knowledge of food safety, hygiene standards, inventory management, and cost control.
• Familiarity with restaurant POS systems and hotel management software is an advantage.
• Strong leadership, communication, customer service, and problem-solving skills.
• Good budgeting, planning, and financial management abilities.
• Excellent organizational skills and attention to detail.
• Ability to work under pressure and manage multiple operational priorities.
• Willingness to work shifts, weekends, and public holidays as required.

KEY COMPETENCIES

• Food and beverage operations management
• Leadership and staff supervision
• Customer service and complaint resolution
• Inventory and cost control
• Budgeting and revenue management
• Food safety and hygiene compliance
• Communication and problem-solving