English Tutor and Customer Relations Executive (CRE) at Zinchi International

Description

• We are seeking a dynamic, multilingual professional to join our team in Abuja as a Dual-Role English Tutor and Customer Relations Executive.

Job Responsibilities

• Provide comprehensive English language tutoring for international standardized tests including IELTS, TOEFL, SAT, and GRE
• Assist clients with test registration and preparation materials
• Manage customer inquiries and provide exceptional client support
• Communicate effectively with prospective and current clients about educational and immigration services
• Maintain detailed client records and follow up on client interactions
• Represent Zinchi International professionally in all client communications.

Qualifications

• Bachelor's Degree in English, Education, Linguistics, or a related field
• Proven experience in English language teaching and test preparation
• Excellent command of written and spoken English
• Strong interpersonal and communication skills
• Proficiency in Microsoft Office and CRM software
• Problem-solving abilities and customer service orientation
• Ability to work flexible hours.

Required Skills:

• Extensive knowledge of international English proficiency exams
• Extensive knowledge about Study Abroad and Immigration services
• Excellent verbal and written communication
• Patient and empathetic approach to teaching and customer service
• Ability to work in a fast-paced, dynamic environment.

What We Offer

• Competitive salary
• Professional development opportunities
• Supportive and innovative work environment
• Opportunity to work with a leading education and immigration facilitation firm.