Employee Engagement & Communication Manager at Alfred & Victoria Associates

Summary

• This Employee Engagement & Communications Manager is responsible for working with the staff at all levels to drive higher employee engagement and improve communication between management and staff.
• The key result areas for this role include employee engagement, corporate communications strategy, internal communications, media & public relations, customer communications, crisis information management and corporate social responsibilities

Roles & Responsibilities

Unit Leadership:

• Cascades departmental yearly goals/performance objectives to the Unit
• Works with the Head of HR to prepare a yearly implementation plan for unit goals and performance objectives
• Puts systems in place to monitor and evaluate the work of direct reports
• Provides leadership and direction for the unit

Employee Engagement:

• Organises town hall meetings to address major issues and clear out misinformation among staff members
• Develop and implements various employee engagement activities such as games, team bonding activities, birthday celebrations, celebration notable dates, events, etc.
• Organises and administers employee engagement surveys and analyses outcomes to identify gaps
• Recommends and implements improvements on gaps identified in the employee engagement surveys

Employee Welfare, Health & Safety:

• Addresses all staff concerns with a win-win approach
• Manages the administration of HMO program
• Manages relationships with the HMO service providers
• Resolves staff issues with accessing the HMO program
• Takes delivery and distribution of personnel protective equipment (PPE) for all staff
• Manages the administration of the company canteen services
• Liaise with the HMO service providers to organise health orientation sessions/training for member of staff

Corporate Communications Strategy:

• Develops the organisation’s corporate communications strategy in alignment with the overall organisation strategic objectives and the Bollore group
• Develops and implement plans for executing the corporate communications strategy

Internal Communications:

• Drafts emails and memos announcing company news and initiatives
• Creates printed materials, such as employee handbooks or flyers to communicate information to employees
• Manages internal blogs, newsletters, or other publications
• Creates and manages platforms for employees to communicate and provide feedback to the organisation

Media and Public Relations:

• Creates news conferences, service rollouts, and interviews, and creates materials (banners, flyers, etc.) for such events
• Writes and distributes press releases to the media to garner coverage
• Monitors the news for mentions of the organization, its product, and key employees such as stakeholders and members of management
• Devises plans to address unfavourable press coverage or misinformation

Customer Communications:

• Works with the commercial department to generate various marketing materials and general customer communications, including marketing emails, brochures, flyers, newsletters, website copy, etc.
• Identifies the best communication channels for various forms of communications
• Collaborates with external communications agencies to engage customers

Crisis Information Communication:

• Organises interviews and news briefings for company representatives to discuss crisis issues
• Provides advisory to the company representatives on information to release and how to communicate it when speaking with members of the media
• Communicates with attorneys, government regulators, emergency responders, and politicians as necessary
• Protects the organisation’s reputation and ability to do business

Corporate Social Responsibility:

• Defines and implements corporate social responsibility strategy and framework
• Engages with external stakeholders on CSR
• Partners with various departments within the organisation to execute CSR
• Identifies opportunities within and outside the organisation to entrench CSR

Skills & Competency Requirements

Educational Qualification:

• HND or Bachelor's Degree or its equivalent in Human Resources, Business Administration, Behavioral Science, or Management

Professional qualification:

• Recognized Human Resource Certifications (e.g., SHRM, HRCI, CIPM, etc.)

Years of Experience:

• Minimum of 7 years of experience in a relevant field or industry

Age:

• 28 - 35years old

Knowledge:

• Knowledge of Corporate Social Responsibility
• Understanding of Media & Public Relations
• Understanding of the Nigerian Labour Law
• Understanding of international management standards and principles

Technical:

• Proficiency in Microsoft office tools and other HRIS
• Effective Communications skills
• Organisation & planning skills
• Crisis Management
• Digital Marketing
• Social Media Management
• HR Technology
• Change Management
• Program Management
• Mentoring & Coaching
• Facilitation Skills

Behavioural:

• Ability to perform under pressure
• Judgement & decision-making skills
• Problem-solving skills
• Strong & firm personality
• Ethical Practice
• Mission Driven
• Results- and Goal-Oriented
• Influential Leadership
• Negotiation & Conflict Resolution Skills
• Team Player and Global Citizenship