Disruption Senior Associate at PricewaterhouseCoopers (PwC)

Job Description & Summary

• A career in our Innovation Development practice, within Innovation services, will provide you with the opportunity to help our clients' redesign, redefine, and redeploy their assurance and/or tax departments to be a strategic asset across the enterprise.
• You'll focus on assisting clients as they incorporate increased automation, machine learning, data & analytics, Open Source technologies into their processes to deliver better quality output and contribute more strategically to organisational decision making.
• Our team helps our clients create a guided path to innovation by developing the right methods that generate insight based ideas, and to select, produce and commercialise the most valuable and viable results. You’ll focus on software driven innovation strategy, software technology diligence, operating model design, software product planning and management, and software architecture and cloud strategy.

Client Engagement and Analysis:

• Collaborate with clients to understand their unique challenges, goals, and customer experience objectives.
• Analyze customer feedback, behavior data, and industry trends to uncover insights and improvement opportunities.
• Experience in human-centric, customer-focused design, including persona development, journey mapping, and UI/UX design

Innovation Strategy:

• Contribute to crafting innovative strategies that align with clients' business objectives and drive growth.
• Stay updated on emerging technologies and trends that can enhance clients & offerings.

Ideation and Solution Design:

• Facilitate ideation workshops to generate creative ideas and solutions tailored to clients & needs.
• Work with cross-functional teams to design and prototype innovative products and services.
• Experience in scoping, designing and executing initiatives across digital channels to augment self-service capabilities, drive customer adoption, and reduce operational costs

Project Management:

• Lead innovation and CX projects from concept to implementation, ensuring milestones are met and objectives are achieved.
• Collaborate with internal stakeholders to ensure successful project execution.

Communication and Collaboration:

• Effectively communicate insights, recommendations, and project progress to senior management and cross-functional teams.
• Foster a collaborative environment that encourages idea sharing and cross-departmental cooperation.

REQUIREMENTS

• Bachelors degree in Business, Marketing, Design, or a related field. Masters degree is a plus.
• 3-5 years proven experience in innovation, customer experience, or related consulting roles.
• Strong passion for innovation, design thinking, and customer-centricity.
• Proficiency in data analysis and deriving actionable insights.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software.
• Creative mindset with the ability to think critically and solve complex problems.
• Excellent project management skills, including the ability to manage multiple tasks and deadlines.
• Exceptional interpersonal and communication skills, both written and verbal.
• Familiarity with CX tools and methodologies is advantageous.
• Adaptability and willingness to work in a fast-paced consulting environment.