Director of Operations (DO) at Centre for Community Development and Research Network (CCDRN)

Objectives of this Role

• Collaborate with executive-level management to develop performance goals and long-term operational plans.
• Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
• Set strategic goals for operational efficiency and increased productivity
• Work with project managers in the development of financial and budgetary plans
• Analyze current operational processes and performance, recommending solutions for improvement where necessary

Responsibilities

• Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into key initiatives' goals, progress, and obstacles.
• Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks.
• Devise strategies for ensuring the growth of programs operational-wide and implement process improvements to maximize output and minimize costs.
• Uphold the organization's policies and standards and ensure compliance regulations are followed.
• Work closely with the Operation Manager, Human Resources Manager, Procurement Manager, and Programs Lead to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment.

Required Skills and Qualifications

• Master's Degree (or equivalent) in Business Administration or related field
• Ten or more years in a senior leadership role in a relevant field
• Superior knowledge of multiple operational functions and principles, including finance, development community, and employee management
• Proven ability to plan and manage operational processes for maximum efficiency and productivity
• Ability to streamline or implement new structures and roles that boost speed and efficiency while supporting rapidly shifting business demands
• Strong working knowledge of industry regulations and legal guidelines

Preferred Skills and Qualifications

• Experience in developing budgets and business plans
• Proven ability to create innovative solutions that lead to increased productivity
• Superior negotiation skills for both internal and external purposes
• Masterful organizational, communication, and leadership skills backed up by previous professional success
• Strong working knowledge of data analysis and performance metrics using business management software (ex: SAP, ERP, CRM).