Digital Account Manager at Markova Creative Limited

Location: Yaba, Lagos

Description

• We are currently in the market for a digital accounts manager. Here’s your opportunity to combine your digital marketing experience with your love of creating remarkable client experiences… inside a high-performance digital agency.

Responsibilities

• Be the primary point of contact for your clients. Own the relationship and be responsible for their success.
• Spearhead the charge in creating digital strategies for your clients.
• Manage projects internally for your clients, getting things done yourself and most importantly working with others on the team to get the right things done (on scope, time and budget).
• Advocate for the client to ensure that we’re not just checking off boxes in a task manager, but instead moving them forward and reaching their objectives.

Note: this is not a sales position. You are responsible to keep and grow your clients with Remarkable Client Experiences, Remarkable Excellence, and Remarkable ROI.

What We’re Looking For

• Client Empathy
• Ultra strong interpersonal relationship skills
• Strong project management skills.
• Strong Stakeholder engagement skills
• Operational digital marketing experience
• Self study/ self research skills

Requirements

• Minimum of 2 years as an Account Manager (where you were responsible for your clients’ relationship and success.
• Minimum of 2 years working inside of an interactive or marketing agency serving external clients
• Digital Marketing experience
• A focus on the details (really… pay close attention to the details if you’d like to get an interview for this position)

You are probably a good fit, in addition to the requirements, if you:

• Thrive in a small and growing team
• Enjoy reading books and taking courses to grow yourself
• Do some sort of digital marketing (or learning) in your spare time… it’s not just a day-job for you.
• Find yourself evaluating the customer experience everywhere you go (a bit of a curse when you’re dissecting how they could have provided a more remarkable experience when checking into your hotel on vacation)
• Feel at home with spreadsheets and task management tools
• Craft email messages and don’t just write them
• Are comfortable with IM tools, email, video calls, and the phone
• Genuinely care about clients (people) and not just getting things done.

Here are a few final things to know before applying:

• Teamwork is EVERYTHING! We pride ourselves on being egoless (or as close to it as possible). If you like being part of a supportive and selfless group of people, there’s a good chance you’ll be a fit.
• Unbridled, Undiluted Intelligence is required to be successful in this role.
• We work hard here. This is NOT a job for the lazy or the non-passionate.
• We take our jobs very seriously, but we do not take ourselves very seriously. If you do not have a sense of humor or might struggle with working with a team, please don’t apply.
• Big names and resumes don't matter here. All we care about is your ability to deliver in the role.
• This is a full time position, not freelance, not remote.
• Sometimes, you will be required to come on weekends and public holidays when deemed necessary.
• Flawless spoken communication/presentation skills are an advantage.
• No Jerks allowed.

Benefits

• We provide an innovative, young and vibrant startup environment built on of innovation, solid work ethic, lack of politics and fun.
• We offer competitive salaries and an atmosphere dedicated to driving solid, no BS results for our clients.