Deputy Head, Human Resources at The Label Store

Key Responsibilities

• Support the Head of Human Resources in developing and implementing HR strategies, policies, and initiatives aligned with the organization's business objectives.
• Oversee recruitment, selection, onboarding, and workforce planning to ensure the organization attracts and retains high-quality talent.
• Coordinate performance management processes and provide guidance to managers on employee performance improvement initiatives.
• Lead employee relations activities, including grievance handling, disciplinary procedures, conflict resolution, and investigations in accordance with company policies and labour laws.
• Monitor staff attendance, productivity, and compliance with organizational policies across all branches.
• Coordinate learning and development initiatives to improve employee competence, leadership capability, and overall organizational performance.
• Support succession planning, talent management, and leadership development initiatives.
• Ensure compliance with all statutory employment regulations and internal HR policies.
• Prepare periodic HR reports, workforce analytics, and strategic recommendations for Executive Management.
•  Work closely with Operations, Finance, Audit, and other departments to support business growth and operational excellence.
• Drive employee engagement initiatives that promote a positive work culture and improve staff retention.
• Supervise the Human Resources team and provide coaching, mentoring, and performance feedback to ensure high departmental effectiveness.
• Perform any other HR-related responsibilities as may be assigned by Executive Management.

Requirements

• Minimum of 8–10 years' cognate experience in Human Resources, with at least 5 years in a senior HR management position within the retail, FMCG, banking, hospitality, or any other structured organization.
• Minimum of B.Sc./HND in Human Resources Management, Industrial Relations, Business Administration, Psychology, or any related discipline.
• Possession of relevant professional certifications such as CIPM, SHRM, HRCI, or CIPD will be a strong advantage.
• Strong knowledge of Nigerian Labour Laws, HR best practices, and employment regulations.
• Demonstrated experience in recruitment and selection, performance management, employee engagement, compensation and benefits administration, disciplinary procedures, and organizational development.
• Excellent leadership, coaching, conflict resolution, and people management skills.
• Strong analytical, problem-solving, communication, negotiation, and interpersonal skills.
• High level of integrity, confidentiality, and professionalism.
• Proficiency in Microsoft Office applications and Human Resource Information Systems (HRIS).