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  • Posted: Sep 24, 2025
    Deadline: Oct 22, 2025
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    StreSERT is a professional services organisation that offers quality stress-free solutions to corporate organisations. We offer business support and integrated solutions in different areas that ensure business objectives are achieved. Critically, we evaluate issues as they impact your business, and consequently deploy the appropriate skills and competenci...
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    Deputy General Manager

    Job Summary

    Reporting to the General Manager, the successful candidate will support the General Manager in overseeing day-to-day operations, driving strategic initiatives and ensuring exceptional service delivery. He or she must be a proactive problem-solver with strong leadership qualities and a deep understanding of Nigeria’s healthcare and HMO landscape.

    Responsibilities

    • Support the General Manager in planning, coordinating, and overseeing operational activities across all departments.
    • Drive key business functions such as provider network management, customer service, claims processing, and corporate client engagement.
    • Supervise departmental heads to ensure service efficiency, compliance with NHIS/Health Insurance Authority (HIA) regulations, and adherence to internal policies.
    • Assist in developing and executing business growth strategies, including B2B and retail product expansion.
    • Monitor KPIs across teams, identify gaps, and recommend data-driven improvements.
    • Ensure timely and accurate reporting to executive management and relevant regulators.
    • Coordinate staff training, performance evaluations, and continuous development.
    • Represent the organization in client meetings, regulatory engagements, and strategic partnerships as delegated.

    Requirements

    Education & Experience:

    • Bachelor’s degree in Healthcare Administration, Business Administration, or a related field (MBA or MPH is an added advantage).
    • Minimum of 7 years of relevant work experience, at least 2 years in a managerial or supervisory role within the HMO or healthcare industry.
    • Familiarity with NHIS/HIA guidelines and health insurance regulatory frameworks in Nigeria.

    Skills & Competencies:

    • Strong leadership and team management skills.
    • Excellent communication and interpersonal skills – must be comfortable engaging with clients, providers, and staff at all levels.
    • Strategic thinker with the ability to execute tactically.
    • High level of integrity, accountability, and professionalism.
    • Proficiency in Microsoft Office Suite and healthcare information systems (HIS/HMIS)

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CVs to recruitment@stresertintegrated.com using DGM-U25T as subject.

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