Deposit Mobilization Officer at Neptune Microfinance Bank

Job Summary: 

• The Deposit Mobilization Officer plays a crucial role in the growth and sustainability of Neptune Microfinance Bank by actively sourcing and mobilizing deposits from individual and corporate clients. The role requires a proactive approach to building and maintaining relationships, promoting our range of financial products, and achieving deposit mobilization targets.

Key Responsibilities:

Deposit Mobilization:

• Actively engage in deposit mobilization activities through various channels including direct sales, marketing campaigns, and relationship building.
• Identify potential clients and businesses that could benefit from Neptune Microfinance Bank's deposit products.
• Educate clients on the benefits of various deposit products and services offered by the bank.
• Drive initiatives to attract and retain deposits from individuals, businesses, and institutional clients.

Client Relationship Management:

• Build and maintain strong relationships with existing and potential clients to deepen trust and enhance customer retention.
• Provide personalized financial advice and solutions tailored to the client’s needs.
• Address client inquiries and concerns promptly and professionally.
• Monitor and assess client satisfaction levels to ensure continuous improvement of services.

Sales and Marketing:

• Develop and implement strategies to promote deposit products and increase brand awareness.
• Participate in marketing campaigns, seminars, and community events to generate leads and enhance the bank’s visibility.
• Collaborate with marketing and product development teams to create effective promotional materials.

Compliance and Documentation:

• Ensure compliance with regulatory requirements and internal policies during the deposit mobilization process.
• Maintain accurate records of client interactions, transactions, and other relevant information.
• Prepare regular reports on deposit mobilization activities, performance metrics, and market trends.

Professional Development:

• Stay updated with industry trends, market conditions, and competitor activities.
• Participate in training programs and workshops to enhance knowledge of financial products and sales techniques.
• Continuously strive to improve personal performance and contribute to the overall success of the team and the bank.

Requirements:

• Education: Bachelor’s degree, ND, HND in Business Administration, Finance, Economics, or a related field.
• Experience: Proven experience in deposit mobilization, sales, or customer relationship management within the financial services industry.
• Knowledge: Strong understanding of financial products, services, and regulatory requirements.

Skills:

• Excellent communication skills, both verbal and written.
• Strong interpersonal skills with the ability to build rapport and maintain relationships.
• Effective negotiation and influencing abilities.
• Ability to work independently and collaboratively within a team.
• Proficiency in MS Office (Word, Excel, and PowerPoint) and familiarity with CRM software is an advantage.

Attributes:

• Goal-oriented with a strong drive to achieve targets and deliver results.
• Integrity, professionalism, and a commitment to providing exceptional customer service.
• Analytical mindset with the ability to interpret data and make strategic decisions.
• Adaptability and willingness to learn and grow professionally.