The Dangote Group is one of the most diversified business conglomerates in Africa with a hard-earned reputation for excellent business practices and products' quality with its operational headquarters in the bustling metropolis of Lagos, Nigeria in West Africa.
The Group's activities encompass:
Cement - Manufacturing / Importing
Sugar - Manufacturing ...
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To act as the gatekeeper for all incoming delivery requests, validating each "call-off" against all prerequisites before certifying it as ready for scheduling. This role ensures the integrity and accuracy of the entire scheduling process.
Responsibilities
Receive, log, and acknowledge all customer delivery "call-off" requests submitted via the company’s application.
Verify that all conditions for each request are met, including station ullage confirmation, clear account status, and correct application of any rolling balances.
Proactively engage with customers or the commercial team to resolve any unmet conditions, ensuring orders do not get stuck in the system.
Serve as the first point of contact for resolving discrepancies related to order quantities or product balances.
Communicate the final, validated list of "ready-to-schedule" call-offs to the Scheduling Team.
Key Interfaces:
Internal: Distribution Planning Team, Scheduling Team, Customer Success (all levels).
External: Customers.
Requirements
B.Sc in Business Administration, Logistics, or a related field.
2-4 years of experience in order management, customer service, or logistics coordination.
High attention to detail and a methodical approach to processes.
Strong problem-solving skills and the ability to communicate clearly and professionally with customers.
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