Delivery Monitoring Agent at Bukka Hospitality Limited (Bukka Hut)

Job Responsibilities

• Ensuring that customer orders are delivered on time as specified in the operating procedure.
• Identify and escalate operational challenges that may affect delivery targets.
• Responsible for developing, coordinating, and communicating efficient riders' work schedules to all outlets and riders.
• Respond to queries and complaints from OP, riders, and delivery groups on time.
• Collate and reconcile riders ‘delivery charge reports daily using order delivery software.
• Report issues with delivery charges and delivery locations for review.
• Escalate issues of riders’ misconduct and unethical behavior.
• Liaise with the contact center team for prompt communication.
• Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management.
• Generate and send delivery monitoring reports daily.

Requirements

• Interested candidates should possess a Bachelor's Degree, HND or OND in relevant fields with 1 - 3 years work experience.
• Experience in logistics operations
• Strong communication skills
• Ability to learn quickly
• Customer service experience is an added advantage.
• Must reside within Lekki Phase 1 and its environment.