Senior Fulfillment Officer, Abuja at Gamma Mobility

Key Duties and Responsibilities will include:

• Operational Management: Oversee daily hub operations, including sorting, loading, and routing, to ensure high-quality and timely deliveries.
• Data & Reporting: Maintain accurate operational databases, track orders, and generate daily/weekly performance reports.
• Team Leadership: Supervise, train, mentor, and motivate a team of delivery associates, coordinators, 
• Rider/Driver Coordination: Monitor rider activity, optimize routes, and ensure timely deliveries.
• Performance Monitoring: Track, analyze, and report on key performance indicators (KPIs) such as delivery times, vehicle efficiency, and productivity.
• Customer Experience: Resolve escalated customer issues and inquiries professionally.
• Safety & Compliance: Ensure compliance with company protocols, cycle count, safety standards, and local regulations, including vehicle safety inspections and safe cash handling.
• Process Improvement: Identify areas for operational improvement and implement solutions to increase productivity.
• Customer Support: Resolve delivery issues, handle exceptions, returns, and communicate with customers.

Requirements and Qualifications:

• Education: A graduate with a degree in Logistics, Supply Chain Management, Business, or related fields. Should have completed NYSC.
• Technical Skills: Proficiency in Microsoft Office (specifically Excel) or Google Sheets is required.
• Physical Ability: Capability to stand for long periods and can lift up to 20kg.
• Soft Skills: Strong communication, time management, and problem-solving skills.
• Availability: Ability to work flexible hours, including weekends or long shifts, in a fast-paced environment. 
• Work-days: Mondays to Saturdays (6 days a week)