Experienced Fleet Operator at RachamHub Limited

Key Responsibilities
Rider Operations & Management:

• Recruit, onboard, and train new riders.
• Manage daily rider attendance, scheduling, and route allocation.
• Monitor rider performance, productivity, and delivery efficiency.
• Ensure adequate rider availability to meet operational demand.

Performance & Compliance:

• Enforce company policies, safety standards, and delivery protocols.
• Track KPIs such as on-time delivery, order completion rate, and customer feedback.
• Conduct performance reviews and implement improvement plans when needed.
• Handle disciplinary actions and conflict resolution professionally.

Communication & Support:

• Serve as the main point of contact for riders regarding operational issues.
• Address rider concerns related to routes, payments, safety, and equipment.
• Coordinate with customer support, warehouse, and dispatch teams.

Safety & Asset Management:

• Ensure riders follow traffic laws and safety guidelines.
• Monitor use and condition of company assets (bikes, uniforms, devices).
• Report and manage accidents, incidents, and insurance claims.

Reporting & Administration:

• Maintain accurate rider records, attendance logs, and performance reports.
• Prepare daily, weekly, and monthly operational reports.
• Assist in payroll validation based on rider attendance and performance.

Key Performance Indicators (KPIs)

• Rider attendance and retention rate
• On-time delivery percentage
• Customer satisfaction scores
• Incident and accident rate
• Cost efficiency and rider utilization.