Delivery Coordination Officer at Quality Foods Africa

Role Description

• This is a full-time on-site role for a Delivery Coordination Officer at Quality Foods Africa Group in Lagos State, Nigeria. The role involves coordinating delivery operations, managing supply chain logistics, and ensuring efficient procurement processes to meet customer service standards.

Job Description

•  Develop and maintain delivery schedules and routes to optimize efficiency and minimize delivery times
• Communicate with customers to confirm delivery details, address changes, and special requests
• Assign and dispatch delivery drivers to specific routes and monitor their progress
• Respond promptly to customer inquiries, concerns, or complaints regarding deliveries
• Analyze delivery data and provide reports on key performance metrics, such as on-time delivery rates, customer satisfaction, and cost efficiency
• Identify and implement process improvements to enhance the overall delivery experience
• Collaborate with cross-functional teams, including sales, operations, and customer service, to ensure a seamless delivery process
• Maintain accurate records of all deliveries, including tracking numbers, delivery times, and customer feedback
• Ensure compliance with all relevant laws, regulations, and company policies related to transportation and logistics

Qualifications:

• Bachelor's degree in logistics, supply chain management, or a related field
• 2-3 years of experience in a delivery coordination or logistics role
• Excellent organizational and multitasking skills
• Strong communication and customer service skills
• Proficient in using logistics software, such as route planning and delivery tracking tools
• Familiarity with transportation regulations and industry best practices
• Ability to work in a fast-paced, deadline-driven environment
• Problem-solving and decision-making skills to address delivery challenges effectively
• Ability to commute/relocate:
• Yaba: Reliably commute or plan to relocate before starting work (Required)