Debt Recovery Officer at Echolab Radiology and Laboratory Services

Responsibilities

• Follow up with clients/customers on outstanding payments through calls, emails, and personal visits

• Identify and escalate problematic accounts to management.

• Posting of customers payment into the customer Account on SAP.

• Reconcile every invoice paid by customer to ensure 100% payment of the invoice and if there are any genuine differences ensure you seek approval for credit note before posting the differences into the customer’s account on SAP.

• Ensure accuracy of customer ledger account balances.

• Maintain professional relationships with clients while ensuring firm follow-ups.

• Handle disputes or discrepancies regarding invoicing or payments.

• Support or liaise with debt recovery consultants where necessary for escalated debt recovery actions.

• To carry out a credit worthiness checks on new customers to be onboarded along with the Sales Medical Representative.

• Ensure adherence to the company’s credit control policies and legal guidelines.

• Work closely with the sales, finance, and customer service teams to resolve billing and payment issues.

Requirements

• B.Sc. in Accounting or any relevant course.

• ICAN (At least, last stage of professional level) and related certification.

• 2 - 3 years’ experience in debt recovery, credit control, or receivables management or any similar role.

• Strong persuasive and professional communication for engaging debtors and negotiating settlements.

• Ability to analyze debtor accounts, reconcile outstanding balances, and identify discrepancies.

• Ability to work with large volumes of data in a timely manner.

• Critical thinking skill.

• Interpersonal skills.

• Excellent knowledge of Excel, accounting software SAP for monitoring portfolios.