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    • CX / Onboarding Specialist at TeamAce Limited

    Posted: Dec 27, 2025
    Expires: Jan 18, 2026
    View Jobs in Banking / Financial Services
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    At TeamAce, we help businesses across different industries thrive. We work with businesses to create their desired change by getting the right people, designing bespoke business processes, leveraging data, applying insights and technology. We combine our expertise and take different bespoke approaches to solve different business challenges because we believe...

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    CX / Onboarding Specialist

    Job Summary

    • As the CX / Onboarding Specialist, you will support new users through account setup, KYC completion, wallet funding, and first successful transactions.
    • You will help eliminate onboarding friction and provide daily insights to the Growth Lead to improve user experience.

    Responsibilities

    • Guide users through onboarding, KYC, account setup, and first transaction
    • Run WhatsApp onboarding flows, follow-ups, and user check-ins
    • Support field onboarding during activations and community events
    • Identify friction points and provide immediate feedback for fixes
    • Track onboarding metrics and maintain documentation of resolutions

    Requirements

    • 1 – 3 years experience in customer experience, onboarding, or user support
    • Strong communication and step-by-step guidance ability
    • Experience with fintech products and Nigerian user behavior is a plus
    • Ability to manage multiple users simultaneously with urgency
    • Strong reporting skills and ownership mindset.

    Check how your CV matches this job

    Method of Application

    Interested and qualified? Go to TeamAce Limited on docs.google.com to apply

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