Customer Support Officer at Avetium Consult Limited

Responsibilities

• Resolve Queries: Investigate and resolve customer complaints or discrepancies regarding their accounts, transactions, or other services, ensuring timely and effective solutions.
• Transaction Support: Assist customers with transactional issues such as online banking, ATM usage, and payment processing, ensuring smooth operations for all financial transactions.
• Account Maintenance: Help customers with account-related issues such as updating personal information and activating or deactivating cards.
• Escalation Handling: Identify and escalate unresolved or complex issues to the appropriate departments, ensuring swift and effective resolutions.
• Compliance and Security: Ensure all customer interactions and transactions comply with regulatory guidelines and the institution's security protocols.
• Maintain Customer Records: Update and maintain accurate customer records in the institution’s database, ensuring all interactions and resolutions are properly logged.
• Feedback and Reporting: Collect customer feedback, identify service trends, and report insights to management for continuous improvement of services.

Job Requirement

• Candidates should possess a minimum of First degree
• 2 - 3 years experience in customer service.
• Excellent verbal and written communication skills, with the ability to explain complex financial terms in simple language
• Understanding of company products, services, and policies.
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency
• Ability to think critically and resolve customer issues efficiently
• Ability to work collaboratively with internal teams to ensure customer satisfaction and service efficiency.