Customer Support Lead at Aku Fintech Services Limited

Responsibilities

Team Leadership:

• Supervise the customer support team, and ensure that they are providing world class customer service.

Customer Issue Resolution:

• Manage escalated customer issues that require higher-level attention, ensuring complex problems are addressed and resolved efficiently.

Performance Monitoring and Reporting:

• Analyze customer support data, provide regular reports on team performance to management.

Stakeholder Management

• Work with internal teams to handle escalations while ensuring minimal disruptions to customers.

Required Skills:

• Excellent communication
• Leadership & team management
• Problem solving and critical thinking
• High emotional intelligence