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  • Posted: May 16, 2022
    Deadline: Not specified
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  • At Moni, our vision is to democratise access to financial services across Africa. To achieve this, we have hired some of the best hands there are to build a suite of financial products powered by social trust. We currently operate in Nigeria and Benin Republic and are looking to expand to Guinea.
    Read more about this company

     

    Customer Support Executive

    What You’ll Do

    • Respond to customer queries escalated on all support channels.
    • Identify customer needs and help customers use specific features.
    • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
    • Update our internal databases with information about technical issues and useful discussions with customers.
    • Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner.
    • Gather customer feedback and share with our Product, Growth and Operations teams.
    • Assist in training other Customer Support Representatives.

    Requirements

    • A Bachelor's Degree from a related field with at least a Second Class Upper.
    • At least one year experience as a Customer Support Representative or similar support role
    • Experience using a CRM tool.

    What it Takes to Succeed in the Role:

    • You're a critical thinker and possess great problem-solving skills
    • You’re great at communicating clearly
    • You're very intuitive and good at trouble-shooting
    • You're an excellent collaborator and team player
    • You demonstrate good organizational and time-management skills
    • You’re interested in using technology to solve problems
    • You're happy to get your hands and feet dirty to get the work done!

    Salary
    N120,000 - N200,000 monthly

    Benefits

    • Competitive salary
    • Fully remote
    • Laptop
    • Medical Insurance
    • The opportunity to work at a YC backed Startup
    • A team that's invested in your growth

    Method of Application

    Interested and qualified? Go to Moni on angel.co to apply

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