Customer Support Executive at Moni

What You’ll Do

• Respond to customer queries escalated on all support channels.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner.
• Gather customer feedback and share with our Product, Growth and Operations teams.
• Assist in training other Customer Support Representatives.

Requirements

• A Bachelor's Degree from a related field with at least a Second Class Upper.
• At least one year experience as a Customer Support Representative or similar support role
• Experience using a CRM tool.

What it Takes to Succeed in the Role:

• You're a critical thinker and possess great problem-solving skills
• You’re great at communicating clearly
• You're very intuitive and good at trouble-shooting
• You're an excellent collaborator and team player
• You demonstrate good organizational and time-management skills
• You’re interested in using technology to solve problems
• You're happy to get your hands and feet dirty to get the work done!

Salary
N120,000 - N200,000 monthly

Benefits

• Competitive salary
• Fully remote
• Laptop
• Medical Insurance
• The opportunity to work at a YC backed Startup
• A team that's invested in your growth