Job Vacancies at Moni Africa

About the Role

• We are looking for a Software Quality Assurance engineer with experience on large-scale platforms. The ideal candidate would be a quality-oriented analytical thinker who is innately curious and pays attention to every detail. You should enjoy learning about new systems, processes, and technologies.
• As a Quality assurance engineer at Moni, you’ll be working with the product and engineering teams to design, execute and document test cases. You’ll be responsible for discovering bugs and tracking them through to resolution so end users get wholesome products that work as they’re supposed to.
• Our team is small but highly motivated and accomplished. A small team means a greater opportunity for your voice to be heard, a chance for you to have a say in shaping the product and a direct impact in the day to day lives of our end users.
• This is a full-time remote role based in Lagos, Nigeria

What You'll be Doing
You'll:

• Work closely with the Engineering and growth teams to create test plans.
• Code automated tests
• Perform manual and automated testing
• Execute systems to check for issues
• Document test cases
• Discover bugs within the software
• Analyze, record and track bugs and errors found during testing
• Review user interfaces for consistency and functionality
• Identify potential problems the users might encounter
• Perform and document risk analysis
• Streamline, innovate and regularly update testing tools and procedures in line with changing industry best practices
• Make recommendations for product improvements that would enhance user experience.

What it Takes to Succeed in the Role
You:

• Are a clear and empathetic communicator both verbally and in your writing
• Are motivated by the opportunity to improve the lives of our users
• Have a strong bias for action, tackling challenges with a sense of urgency, high energy and enthusiasm
• Thrive in a collaborative environment involving different stakeholders and subject matter experts
• Are intuitively creative and pay meticulous attention to detail
• Obsess about continuous product improvement and the ideology of attaining perfection
• Have a sense of ownership and pride in your performance and its impact on the company’s success

Required skills

• 2+ years of experience in Software Quality Assurance.
• Demonstrate the ability to create, update and execute product test cases
• Can always find ways to “break” an app
• Ability to assess ascertain technical risks
• Outstanding written and oral communication skills
• Are able to read, write and understand technical documentation
• Are able to test APIs using Postman or other relevant tools.

While this isn't a requirement, it'll be a plus if you have:

• Experience working at a Fintech or Fintech Startup focused on Mobile Money Services
• Familiarity in working in a fast paced agile environment
• 1+ years of experience as a Software Engineer building production-grade applications
• CSQA, ISTQB or other relevant certifications
• Experience setting up CI/CD Pipelines (Devops).

Remuneration and Benefits

• N300,000 - N400,000 per monthly.
• Competitive salary
• Full medical coverage
• Laptop
• The opportunity to work at a fast-growing startup that has a direct impact on Mobile Money Agents
• A team that's invested in your growth
• Stock Option.

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What You’ll Do

• Respond to customer queries escalated on all support channels.
• Identify customer needs and help customers use specific features.
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users).
• Update our internal databases with information about technical issues and useful discussions with customers.
• Follow up on internal teams to ensure that support issues escalated are resolved in a timely manner.
• Gather customer feedback and share with our Product, Growth and Operations teams.
• Assist in training other Customer Support Representatives.

Requirements

• A Bachelor's Degree from a related field with at least a Second Class Upper.
• At least one year experience as a Customer Support Representative or similar support role
• Experience using a CRM tool.

What it Takes to Succeed in the Role:

• You're a critical thinker and possess great problem-solving skills
• You’re great at communicating clearly
• You're very intuitive and good at trouble-shooting
• You're an excellent collaborator and team player
• You demonstrate good organizational and time-management skills
• You’re interested in using technology to solve problems
• You're happy to get your hands and feet dirty to get the work done!

Salary
N120,000 - N200,000 monthly

Benefits

• Competitive salary
• Fully remote
• Laptop
• Medical Insurance
• The opportunity to work at a YC backed Startup
• A team that's invested in your growth