Customer Success Specialist - French Speaking at Chipper Cash

Location: Nigeria

Description

• Our Customer Support (CS) team is at the heart of Chipper, as it is the first point of contact  with our customers and the one who knows most intimately the struggles and hopes of  customers. Most important is the team’s ability to respond to customers with empathy and  work alongside customers to solve their problems.
• The CS team also works closely with the  Legal & Compliance, Product, and Marketing teams. It’s about much more than resolving  tickets. It’s about helping us also find solutions that will prevent customers from having  problems in the first place and help us deliver on the promise of Chipper working like magic.

Job Details
What you will be doing:

• Provide excellent support via various touchpoints (email, live chat, social media, and telephone) to our customers
• Proactively identifying patterns with user frustrations and expectations of customers, seeing where we can change our processes, tools, or product to make their lives easier
• Escalating customers’ issues and feature requests to the product teams

Requirements
What you should have:

• 1-3 years experience in a Customer Service role, ideally within financial services, telecommunications, or other digital products
• Must be fluent in English and French
• Advanced fluency in English (Speaking and Writing) This role requires you to communicate in English with customers and team at a professional working capacity
• Experience handling customer inquiries via email, chat and telephone