Customer Success Specialist at Avetium Consult Limited

Responsibilities

• Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with the IT/resolution team to ensure closure.
• Upsell and Cross-sell to clients on new features and products in order to increase revenue.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Act as POC to client after-sales handover.
• Drive initiatives to reduce churn
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Ensure customer requirements are relayed appropriately to the rest of the team.
• Ensure customer retention by developing a great relationship and executing beyond customer expectations.
• Ensure reports and all docs needed by the client go out in a timely manner.

Requirements

• Minimum of a First Degree.
• 2-4 years of customer success experience is an added advantage.
• Experience working with a SAAS company
• Above average proficiency in Zoho work drive
• Excellent communication skills, both oral and written.
• Proficiency in Data visualization tools such Power BI or Tableau
• Fast-paced problem-solving skills.