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  • Posted: Jan 31, 2023
    Deadline: Feb 12, 2023
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

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    Customer Success Specialist


    • Software solution support, addressing issues such as customer inquiry, complaint onboarding & training.
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up with the IT/resolution team to ensure closure.
    • Upsell and Cross-sell to clients on new features and products in order to increase revenue.
    • Build sustainable relationships and trust with customer accounts through open and interactive communication.
    • Act as POC to client after-sales handover.
    • Drive initiatives to reduce churn
    • Keep records of customer interactions, process customer accounts and file documents.
    • Follow communication procedures, guidelines and policies.
    • Ensure customer requirements are relayed appropriately to the rest of the team.
    • Ensure customer retention by developing a great relationship and executing beyond customer expectations.
    • Ensure reports and all docs needed by the client go out in a timely manner.


    • Minimum of a First Degree.
    • 2-4 years of customer success experience is an added advantage.
    • Experience working with a SAAS company
    • Above average proficiency in Zoho work drive
    • Excellent communication skills, both oral and written.
    • Proficiency in Data visualization tools such Power BI or Tableau
    • Fast-paced problem-solving skills.

    Method of Application

    Interested and qualified candidates should forward their CV to: using the Job Title as the subject of the email.

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