Customer Success Analyst at Traction Apps

Job Summary

• We are looking for driven passionate problem solvers and self-starters to join our team.
• In this role, you will be responsible for leading the development and execution of best-in-class people strategies which will drive Traction forward as an employer of choice and support the organization in achieving its vision, mission, and strategic goals.

Responsibilities

• Ensure a high degree of customer activity
• Build strong product expertise and provide training & ongoing support to merchants as required
• Provide feedback and advocacy on customer pain points to internal teams
• Manage client portfolios.
• Sustain business growth and profitability by maximizing value.
• Conduct product demonstrations for customers.
• Handle the merchant onboarding processes.
• Mediate between clients and the organization.
• Manage to handle and resolving of customer requests and complaints.
• Minimize customer churn.

Requirements

• Interested candidates should possess relevant qualifications
• 2+ years experience as a Customer Success Analyst or other similar roles
• Experience working in a fintech/tech company
• Great multitasking, organization, and presentation skills.