Customer Success Advisor at LiveScore Group

Key Responsibilities

• Deliver exceptional customer support across multiple channels (calls, email, webchat, social media).
• Address and resolve customer queries efficiently, escalating complex issues when necessary.
• Provide clear, accurate, and timely technical and general support to customers.
• Perform KYC checks and support the verification process, including document review and age/security checks.
• Monitor and assess potential fraud and suspicious activity using available systems and tools.
• Maintain accurate records and data entry related to customer interactions and account status.
• Assist with account administration tasks such as payments, withdrawals, and chargebacks.
• Follow internal procedures and ensure compliance with regulatory requirements.
• Contribute to the continuous improvement of customer experience and support operations.
• Act as a brand ambassador, fostering trust and loyalty through effective communication.

Skills, Knowledge and Experience

• Experience in the iGaming industry or a related field, with a strong customer service background.
• Excellent written and verbal communication skills, fluent in English.
• Familiarity with Anti-Money Laundering (AML) and Responsible Gaming regulations.
• Ability to manage multiple tasks effectively in a dynamic environment.
• Strong team player with a proactive, "can-do" attitude and ability to work independently.
• High level of accuracy and attention to detail, especially in data handling.
• Experience with KYC, fraud detection, payments, or risk management is a plus.
• Proficient in Microsoft Office and comfortable with digital platforms and mobile apps.
• Quick learner with the ability to adapt to new tools, systems, and processes.
• Comfortable using AI-powered support tools (e.g., automated workflows, chat suggestions, fraud alerts) to enhance efficiency and accuracy.