Customer Services Representative at ORIKI Group

Responsibilities
Operations:

• Provide excellent customer service
• Adherence to appointments in a timely manner by monitoring the timing of appointments
• Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
• Advising clients on our products and services, also suggesting effective solutions where applicable
• Practices the highest standard of sanitation, neatness, and visual presentation
• Engaging and talking to clients, where permitted, on topics related to their interests
• Maintaining product awareness for the promotion and selling of ORIKI Products
• Attends and participates in all general and team meetings
• When asked, evaluates potential new team members for various
• positions and assists new team members
• Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.

Spa Management:

• Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
• Ensure all lights and devices are switched off at the end of business daily
• Ensure all doors are properly locked at the end of business daily
• Ensure equipment and devices used at the front desk are properly cared for

Appearance:

• Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
• Ensure your personal hygiene is top-notch, make use of deodorants, breath refresher and mild perfumes.

Education/ Professional Qualifications

• B.Sc Degree in English or any related field
• Specialized skills and knowledge of customer service and guest retention practices
• Professional certification is an added advantage
• Must possess 2 - 3 years work experience as a customer service representative
• Must be tech-savvy and know how to use Microsoft Office and other computer software
• Outstanding communication skills, both verbal and written
• Ability to preserve confidentiality of the customer
• Critical thinking and Problem-solving skills
• Warm and friendly manners, accompanied with exceptional people skills
• Excellent organisational and multitasking abilities
• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Innovation
• Integrity and highly confidential
• Good organizational skills and follow-through
• Able to multi-task and improvise at the spur of the moment
• Energetic, able to work in a fast-paced environment
• Good with time management
• Good sense of humour
• Self-motivated and positive
• Able to work well under pressure