Jobs at ORIKI Group

Responsibilities
Overview of Spa Operations:

• Coordinate facility schedules to maximise usage and efficiency.
• Develop and formulate training plans for in spa operational team members as needed/observed
• Ensure that the spa hygiene is up to standard
• Develop and implement marketing strategy for retail services
• Work closely with the HR to enforce compliance of all set down rules and regulations
• Analyse trends and metrics as it concerns spa operations
• Liaise with production team and Admin to ensure all the spa grade products needed are available in a timely manner
• Establish spa budget and financial goals
• Liaise with the Lead therapist to create fun in spa team bonding, training and exposure for operational team members
• Make and submit detailed reports as required
• Inform operational team of job responsibilities, performance expectations, targets, client service standards, or corporate policies and guidelines.
• Overview of daily booking schedule to ensure maximum occupancy rate
• Actively grow revenue and profit lines by ensuring spa supplies are utilised appropriately

Client Management:

• Ensure that all clients and guest have the best experience and leave refreshed and rejuvenated
• Analyse and interpret the needs of clients and offer appropriate options, suggestions and solutions
• Monthly meetings with the operation team to keep them updated on the necessary changes, standards and developments to ensure maximum client satisfaction
• Reaching out to disgruntled clients to resolve complaints.

Facility Management:

• Carrying out weekly inspections of all ORIKI equipment at your location
• Ensure that every basic equipment in all ORIKI facility is well maintained by conducting proactive maintenance and putting all necessary plans in place to prevent spoilage
• Work closely with management to ensure the functionality of all mechanical, electrical, glass or wooden equipment by arranging regular professional service/maintenance needed for the smooth operations of all ORIKI facilities in a proper and timely manner.
• Analyse the repeat failures across the various facilities and implement a planned preventive maintenance
• Make and submit detailed maintenance reports as required
• Supervise and ensure all renovations across any ORIKI facility

Professional Qualifications

• Must possess at least 4 years work experience with solid knowledge on how to handle operations in a hospitality industry, Spa
• BA / B.Sc Degree in Business Management or a related discipline
• Relevant postgraduate and or professional qualification would be an added advantage.
• Knowledge on cosmetology, skincare and retailing is an added advantage.
• Great Budgeting skills
• Excellent communication skills (Verbal & Written)
• Critical thinking and Problem-solving skills
• Exceptional interpersonal skills
• Proficient in Microsoft, google suites & Canvas
• A team player with leadership skills.
• Excellent organisational and multitasking abilities
• Experience with managing employees
• Ability to handle stressful situations.
• Patient and understanding.
• Detail & client oriented and efficient.

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Responsibilities
Operations:

• Provide excellent customer service
• Adherence to appointments in a timely manner by monitoring the timing of appointments
• Welcome clients in a warm, friendly way, and sincerely thanking them upon their departure
• Advising clients on our products and services, also suggesting effective solutions where applicable
• Practices the highest standard of sanitation, neatness, and visual presentation
• Engaging and talking to clients, where permitted, on topics related to their interests
• Maintaining product awareness for the promotion and selling of ORIKI Products
• Attends and participates in all general and team meetings
• When asked, evaluates potential new team members for various
• positions and assists new team members
• Adheres to work schedule and has good work ethics and is a team player and assists others whenever needed.

Spa Management:

• Completes daily check list of cleaning obligations and abides by the standard laws and regulations regarding sanitation, cleanliness, and safety.
• Ensure all lights and devices are switched off at the end of business daily
• Ensure all doors are properly locked at the end of business daily
• Ensure equipment and devices used at the front desk are properly cared for

Appearance:

• Adhere to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle.
• Ensure your personal hygiene is top-notch, make use of deodorants, breath refresher and mild perfumes.

Education/ Professional Qualifications

• B.Sc Degree in English or any related field
• Specialized skills and knowledge of customer service and guest retention practices
• Professional certification is an added advantage
• Must possess 2 - 3 years work experience as a customer service representative
• Must be tech-savvy and know how to use Microsoft Office and other computer software
• Outstanding communication skills, both verbal and written
• Ability to preserve confidentiality of the customer
• Critical thinking and Problem-solving skills
• Warm and friendly manners, accompanied with exceptional people skills
• Excellent organisational and multitasking abilities
• Guest service oriented
• Enjoys team environment and interaction with co-workers
• Innovation
• Integrity and highly confidential
• Good organizational skills and follow-through
• Able to multi-task and improvise at the spur of the moment
• Energetic, able to work in a fast-paced environment
• Good with time management
• Good sense of humour
• Self-motivated and positive
• Able to work well under pressure

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Responsibilties
Operations:

• Uphold the standards of sanitation and sterilization as directed by the spa’s policies and procedures.
• Welcoming clients in a warm, friendly way and directing them to the reception area. Also, sincerely thanking them upon departure.
• Responsible for the cleanliness and sanitization of every area of the spa and nail studio premises
• Ensure that any waste material is properly disposed of in the morning after cleaning and before departure by close of business.
• Water the plants inside and outside the spa to prevent them from withering as instructed
• Be flexible with your schedule, supporting the needs of the spa in areas of hygiene and cleanliness.
• Properly care for equipment and use proper amounts of product to assist with cost controls.
• Practices the highest standard of sanitation, neatness, and visual presentation
• Attends and participates in all general and team meetings
• Adheres to work schedule and has good work ethics and is a team-player and assists others whenever needed.

Administrative Assistance:

• Perform errands like product and materials procurement for the administrative and Spa service from stores and market.
• Assist in buying lunch for other members of staff
• Adherence to the aesthetic policies on product use, washing, sanitizing and care of equipment in the room.

Appearance:

• Adheres to a high professional image standard such as dress code (uniforms should always be clean and ironed), hair do, language, and lifestyle
• Ensure your personal hygiene is top notch, make use of deodorants, mild perfumes and brush your tongue.

Education / Professional Qualifications

• Basic education SSCE, including English and Maths
• Must have professional experience as a housekeeper.
• Outstanding communication skills, both verbal and written.
• Ability to preserve confidentiality of the customer.
• Warm and friendly manners, accompanied with exceptional people skills.
• Ability to lift a maximum weight of 50 pounds.
• Able to multi-task and improvise at the spur of the moment.
• Energetic, able to work in a fast-paced environment.
• Good time management when cleaning up the environment.
• Good sense of humour and a positive attitude.
• Able to work well under pressure.