Spa Manager at ORIKI Group

Responsibilities
Overview of Spa Operations:

• Coordinate facility schedules to maximise usage and efficiency.
• Develop and formulate training plans for in spa operational team members as needed/observed
• Ensure that the spa hygiene is up to standard
• Develop and implement marketing strategy for retail services
• Work closely with the HR to enforce compliance of all set down rules and regulations
• Analyse trends and metrics as it concerns spa operations
• Liaise with production team and Admin to ensure all the spa grade products needed are available in a timely manner
• Establish spa budget and financial goals
• Liaise with the Lead therapist to create fun in spa team bonding, training and exposure for operational team members
• Make and submit detailed reports as required
• Inform operational team of job responsibilities, performance expectations, targets, client service standards, or corporate policies and guidelines.
• Overview of daily booking schedule to ensure maximum occupancy rate
• Actively grow revenue and profit lines by ensuring spa supplies are utilised appropriately

Client Management:

• Ensure that all clients and guest have the best experience and leave refreshed and rejuvenated
• Analyse and interpret the needs of clients and offer appropriate options, suggestions and solutions
• Monthly meetings with the operation team to keep them updated on the necessary changes, standards and developments to ensure maximum client satisfaction
• Reaching out to disgruntled clients to resolve complaints.

Facility Management:

• Carrying out weekly inspections of all ORIKI equipment at your location
• Ensure that every basic equipment in all ORIKI facility is well maintained by conducting proactive maintenance and putting all necessary plans in place to prevent spoilage
• Work closely with management to ensure the functionality of all mechanical, electrical, glass or wooden equipment by arranging regular professional service/maintenance needed for the smooth operations of all ORIKI facilities in a proper and timely manner.
• Analyse the repeat failures across the various facilities and implement a planned preventive maintenance
• Make and submit detailed maintenance reports as required
• Supervise and ensure all renovations across any ORIKI facility

Professional Qualifications

• Must possess at least 4 years work experience with solid knowledge on how to handle operations in a hospitality industry, Spa
• BA / B.Sc Degree in Business Management or a related discipline
• Relevant postgraduate and or professional qualification would be an added advantage.
• Knowledge on cosmetology, skincare and retailing is an added advantage.
• Great Budgeting skills
• Excellent communication skills (Verbal & Written)
• Critical thinking and Problem-solving skills
• Exceptional interpersonal skills
• Proficient in Microsoft, google suites & Canvas
• A team player with leadership skills.
• Excellent organisational and multitasking abilities
• Experience with managing employees
• Ability to handle stressful situations.
• Patient and understanding.
• Detail & client oriented and efficient.