Customer Service Support (Lagos) at Zenith Carex International Limited

Job Summary

• The Customer Service Support staff will be responsible for handling customer inquiries, resolving complaints, and providing support to ensure customer satisfaction.
• This role requires excellent communication and problem-solving skills.

Key Responsibilities

• Respond to customer inquiries via phone, email, or in person promptly and professionally.
• Provide accurate information about products and services.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Keep records of customer interactions and feedback.
• Assist in tracking and monitoring deliveries for customers.
• Work collaboratively with other team members to improve customer service processes.

Qualifications and Requirements

• Minimum of OND, HND, or BSC.
• Proven experience in a customer service role is an advantage.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficient in the use of basic computer applications (Microsoft Office, CRM tools).
• Ability to multitask and handle high-pressure situations.

Compensation and Benefits

• Salary Range: N100,000 - N180,000 monthly.
• Benefits: Health Maintenance Organization (HMO) available.