Customer Service Supervisor (Female) at Tempkers Limited

Job Description

• We are hiring a Customer Service Supervisor (female) to join our client a skincare brand.
• The Customer Service Supervisor will oversee our customer service team, ensuring that our customers receive outstanding support and service.
• The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to handle and resolve complex customer issues efficiently.

Key Responsibilities

• Supervise and mentor a team of customer service representatives.
• Monitor and evaluate the performance of the customer service team.
• Ensure that customer service inquiries and complaints are resolved promptly and satisfactorily.
• Develop and implement customer service policies, procedures, and standards.
• Handle escalated customer issues and provide solutions.
• Train new customer service representatives and provide ongoing training to existing staff.
• Track and analyze customer service metrics to identify areas for improvement.
• Collaborate with other departments to ensure a seamless customer experience.
• Prepare reports on team performance and customer feedback for management.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• 2-5 years proven experience as a Customer Service Supervisor or similar role.
• Excellent leadership and management skills.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and tools.
• Strong problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
• Should be available to work Monday to Saturday