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  • Posted: May 28, 2024
    Deadline: Jun 16, 2024
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    Tempkers is a tech-outsourcing and freelance community that takes a human centered design thinking approach to bring employers and skilled workers together Tempkers is a global freelance marketplace and online outsourcing firm where organizations and SME's achieve more by connecting and collaborating with independent professionals (freelance agents) to do t...
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    Customer Service Supervisor (Female)

    Job Description

    • We are hiring a Customer Service Supervisor (female) to join our client a skincare brand.
    • The Customer Service Supervisor will oversee our customer service team, ensuring that our customers receive outstanding support and service.
    • The ideal candidate will have strong leadership skills, a customer-centric mindset, and the ability to handle and resolve complex customer issues efficiently.

    Key Responsibilities

    • Supervise and mentor a team of customer service representatives.
    • Monitor and evaluate the performance of the customer service team.
    • Ensure that customer service inquiries and complaints are resolved promptly and satisfactorily.
    • Develop and implement customer service policies, procedures, and standards.
    • Handle escalated customer issues and provide solutions.
    • Train new customer service representatives and provide ongoing training to existing staff.
    • Track and analyze customer service metrics to identify areas for improvement.
    • Collaborate with other departments to ensure a seamless customer experience.
    • Prepare reports on team performance and customer feedback for management.


    • Bachelor’s degree in Business Administration, Management, or a related field.
    • 2-5 years proven experience as a Customer Service Supervisor or similar role.
    • Excellent leadership and management skills.
    • Strong communication and interpersonal skills.
    • Proficient in using customer service software and tools.
    • Strong problem-solving skills and attention to detail.
    • Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
    • Should be available to work Monday to Saturday

    Method of Application

    Interested and qualified candidates should send their CV to using the job title "Customer Service Supervisor" as the subject of the mail.

    Note: Only female candidates are encouraged to apply for gender equality.

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