Customer Service Supervisor at BlueWave New Energy Technology Nigeria Company Limited

Job Summary 

• We are seeking a dynamic and experienced Customer Care Supervisor to lead and elevate our customer support operations within the renewable energy sector.
• This role oversees after-sales support and B2B service relationships, ensuring every client interaction strengthens loyalty, trust, and long-term partnership.
• If you understand renewable energy operations, can lead teams with clarity and empathy, and know how to turn service conversations into lasting value — this opportunity is for you.

Your Mission

• To supervise and optimize customer care operations across voice and digital channels while ensuring exceptional post-installation support and professional B2B relationship management.
• You will play a critical role in customer retention, satisfaction, and commercial growth.

What You’ll Own
Customer Operations Leadership:

• Supervise day-to-day customer care activities across voice and digital platforms (calls, WhatsApp, chat, and social channels)
• Ensure seamless after-sales service for renewable energy products and solutions
• Manage B2B client support with professionalism and responsiveness

Operational Excellence:

• Oversee performance metrics including CSAT, response time, resolution quality, productivity, and retention
• Improve workflows to enhance service efficiency and customer experience
• Maintain high standards of service delivery across all touchpoints

Team Leadership & Development:

• Lead, coach, and mentor customer care representatives
• Conduct structured performance reviews and ongoing coaching sessions
• Build a motivated, disciplined, and customer-focused team culture
• Foster empathy, accountability, and solution-oriented thinking

Relationship & Commercial Support:

• Strengthen long-term customer relationships through proactive engagement
• Professionally manage escalations and complex service situations
• Support B2B service conversations and confidently close service-related opportunities when required

Who You Are

• Experienced in contact center or structured customer care environments
• Strong background in the renewable energy sector
• Deep understanding of customer lifecycle management and after-sales service
• Skilled in managing and inspiring teams
• Commercially aware with the ability to close deals professionally
• Highly empathetic with strong problem-solving ability
• Excellent communicator with strong written and verbal English
• Organized, decisive, and capable of leading in fast-paced environments.

What We Offer

• Competitive base salary
• KPI Performance Bonus
• Commission structure on service-related achievements
• Housing Endowment Support
• Leadership growth opportunities within a fast-growing renewable energy company
• A chance to shape service excellence in a sector transforming the future.