Customer Service Social Media Personnel at Baldon Clothiers

Job Requirements

• The candidate must possess a Degree in Business Administration or a related field with 1-3 year(s) post NYSC experience in Customer care and Social Media Personnel roles.
• Candidate will assist customer with fashion advice and product recommendations throughout their shopping experience.
• Candidate is expected to handle all content creation processes and work hands in with the creative department.
• Candidate is expected to always respond promptly and effectively to customer inquiries through various channels (phone, email, or social media) in a professional and friendly manner.
• Resolve customer issues and complaints to ensure customer satisfaction and retention.
• Collaborate with cross-functional teams to escalate and resolve complex customer concerns.
• Maintain accurate and detailed records of customer interactions and transactions.
• Identify opportunities for improvement and in processes and recommend solutions to enhance customer experience.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• The candidate should be enthusiastic, a team player and intuitive.
• Knowledge of Quickbooks is an added advantage.
• Preferably female for gender balance work environment
• Open to Abuja Resisdents Only.