Customer Service / Sales Representative at Iknorbert Communications Limited

Job Summary

• A Customer Service Sales Representative job description outlines the responsibilities of someone who both provides customer support and actively sells products or services.

Key Responsibilities
Customer Support:

• Resolving customer complaints and concerns; Handling customer returns, price changes and discounts.
• Prepare and submit weekly sales reports to management
• Assist other team members with transactions, receiving goodsand order processing when necessary
• Answering customer inquiries via various channels (phone, email, chat).
• Regularly reach out to potential customers
• Maintain high customer satisfaction by building rapport and establishing strong relationships with customers.
• Follow communication procedures, guidelines, and policies while maintaining a positive brand image for the company.

Sales:

• Identifying potential customers and building relationships.
• Understanding customer needs and recommending appropriate products or services.
• Presenting and demonstrating products or services.
• Following up with customers to ensure satisfaction and repeat patronage.
• Maintaining a strong knowledge of products and services.
• Working towards sales goals and quotas.

Requirements
Education:

• HND/B.Sc/OND/NCE in relevant and related field.
• Mandatory in-depth knowledge of EXCEL, POWER POINT & WORD
• Minimum 5 years plus of sales/marketing and Store keeping/customer service experience.
• Experience with mobile phones, accessories and electronics technology.

Product Knowledge:

• Must have conversant knowledge and understanding of the features, uses, and benefits of the business products. (Mobile Phones andAccessories, Electrical Products,Electronics and Solar)

Skills:

• Proficiency in using Microsoft Suite: Excel, Power Point, Word and Accounting Software.
• Exceptional customer service skills with a strong focus on customer satisfaction.
• Ability to multi-task and handle high-pressure situations.
• Attention to detail and accuracy.
• Excellent communication and interpersonal abilities.
• Strong problem-solving skills and the ability to resolve customer issues.