Customer Service Representatives (Ikeja) at Careers Verified

We are seeking a proactive and customer-focused Customer Service Representative to join our team. The ideal candidate will be responsible for handling customer inquiries, providing product/service information, resolving complaints efficiently, collections, recovery and ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls, emails, and chats to assist customers.
• Provide accurate information about products, services, and policies.
• Resolve customer complaints in a professional and timely manner.
• Escalate complex issues to the appropriate department when necessary.
• Maintain records of customer interactions and transactions using CRM software.
• Follow up with customers to ensure their issues are fully resolved.
• Collaborate with team members to improve customer experience and satisfaction.
• Meet individual and team performance targets (e.g., response time, resolution rates).
• Provide feedback to management on recurring customer issues or service gaps.

Requirements:

• Education: Minimum of OND/HND/Bachelor’s degree in any field.
• Experience: 1–2 years of experience in a customer service role (preferred).
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Strong problem-solving and conflict-resolution skills.
• Proficiency in MS Office and familiarity with CRM systems.
• A customer-centric attitude with a passion for helping people.
• Negotiate repayment plans and ensure timely recovery of outstanding balances.
• Maintain accurate and updated records of customer interactions, agreements, and payment status.
• Educate customers on payment options and consequences of default.
• Provide excellent customer service to maintain goodwill while achieving recovery targets.

Key Competencies:

• Active listening
• Patience and empathy
• Time management
• Attention to detail
• Teamwork and adaptability