Customer Service Representative at Union Bank of Nigeria

As a Customer Service Representative, you will be the first point of contact for customers, ensuring they receive excellent service. Your responsibilities include:

• Responding to customer inquiries via phone, email, or in-person.
• Resolving complaints and issues promptly and efficiently.
• Maintaining up-to-date records of customer interactions.
• Ensuring adherence to the bank’s service standards and policies.
• Assisting customers with product and service information, transactions, and account management.

Skills & Requirements:

• Strong communication and interpersonal skills.
• Ability to handle customer queries with patience and professionalism.
• Relevant educational qualifications (OND/NCE/HND/B.Sc. in Banking, Finance, Business Administration, or related fields).
• Previous experience in customer service is advantageous but not mandatory.