Jobs Career Advice Signup
X

Send this job to a friend

X

Did you notice an error or suspect this job is scam? Tell us.

  • Posted: Oct 9, 2024
    Deadline: Not specified
    • @gmail.com
    • @yahoo.com
    • @outlook.com
  • Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us

    We invest more than just funds; we invest our knowledge and experience, our ideas and our infrastructure. Working alongside entrepreneurs and co-founders, we support our ventures from startup to scale to exit, giving them access to the global networks and services they need to grow. This support is bolstered by the innovative partnerships we forge with bi...
    Read more about this company

     

    Customer Service Representative

    Responsibilities:

    • Manage large amounts of incoming phone calls
    • Generate sales leads
    • Identify and assess customers’ needs to achieve satisfaction
    • Build sustainable relationships and trust with customer accounts through open and interactive communication
    • Provide accurate, valid and complete information by using the right methods/tools
    • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
    • Keep records of customer interactions, process customer accounts and file documents
    • Follow communication procedures, guidelines and policies
    • Take the extra mile to engage customers
    • Providing introductory information to prospective and new customers
    • Ensuring that consumers are satisfied with products or services by handling complaints and inquiries
    • Following up with clients or customers by phone or email to check that they’re still satisfied with their purchases
    • Letting patrons know about additional products or services that might benefit them
    • Determining the quickest, most effective ways to answer a client’s or customer’s questions
    • Escalating queries and concerns, when necessary
    • Troubleshooting common issues with products or services

    Requirements:

    • Bachelor degree in any field
    • Proven customer support experience or experience as a Client Service Representative
    • Track record of over-achieving quota
    • Strong phone contact handling skills and active listening
    • Familiarity with CRM systems and practices
    • Customer orientation and ability to adapt/respond to different types of characters
    • Excellent communication and presentation skills
    • Ability to multi-task, prioritize, and manage time effectively
    • Female needed for Gender balance
    • Only people staying closer to Lagos Island will be considered

    Method of Application

    Interested and qualified candidates should apply using the Apply Now button below.

    Build your CV for free. Download in different templates.

  • Apply Now
  • Send your application

    View All Vacancies at Softhills Limited Back To Home

Subscribe to Job Alert

 

Join our happy subscribers

 
 
Send your application through

GmailGmail YahoomailYahoomail