The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.
Responsibilities
Respond to customer inquiries via phone, email, or chat.
Resolve complaints.
Maintain accurate customer records.
Collaborate with teams to address customer issues.
Meet performance metrics for response time and satisfaction.
Skills / Qualifications
Previous experience in customer service.
Strong communication skills, both written and verbal.
Proficiency in using customer relationship management (CRM) software and basic computer applications.
Ability to multitask, prioritize, and manage time effectively.
30 Contract Staffing Risks That Could Get Your Company SuedThis piece outlines 30 contract staffing risks that have real legal consequences under Nigerian law. If you are a business owner, HR professional, or staffing agency operator, you will find this highly valuable.
10 Steps to Building an Effective Talent PipelineLearn how to keep a list of good candidates ready in advance, before a role becomes vacant. Discover step by step the process of building a talent pipeline that works.
2026 / 2027 NEPL / OERNL Joint Venture Tertiary Scholarship Scheme (National Merit Award)The NEPL/OERNL Joint Venture in pursuance of its Corporate Social Responsibility invites suitably qualified applicants for its 2026/2027 Tertiary Scholarship Scheme, commencing Tuesday, March 3, 2026, and concluding on Wednesday, April 1, 2026. For applicants from Non-Host/Transit Communities
Gmail
Yahoomail