Customer Service Representative at Prestigious Consulting Group

Job Description

• The Customer Service Representative (CSR) provides exceptional support to customers by addressing inquiries, resolving complaints, and ensuring satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Resolve complaints.
• Maintain accurate customer records.
• Collaborate with teams to address customer issues.
• Meet performance metrics for response time and satisfaction.

Skills / Qualifications

• Previous experience in customer service.
• Strong communication skills, both written and verbal.
• Proficiency in using customer relationship management (CRM) software and basic computer applications.
• Ability to multitask, prioritize, and manage time effectively.
• Must be able to work Monday-Saturday.
• Lives in or near Lekki for easy commute.
• Female only.