Customer Service Representative at Owens and Xley

Our client is seeking a Customer Service Representative to join their team. The ideal candidate will play a vital role in ensuring customers receive exceptional service and satisfaction throughout their shopping experience.

Key Responsibilities

Customer Interaction & Service

• Greet customers warmly and offer assistance promptly.
• Listen carefully to customer requests 
• Provide knowledgeable advice to customers
• Upsell and suggest alternatives 
• Handle complaints or returns professionally and resolve issues quickly.
• Take special or bulk orders accurately and ensure proper follow-up.

Product Preparation & Presentation

• Communicate customer orders clearly to the production team.
• Ensure products are weighed, priced, packaged, and labelled accurately before delivery.
• Maintain attractive product displays and ensure counters are well-stocked.

Sales & Transactions

• Operate the cash register/POS system efficiently.
• Process payments (cash, card, etc.) accurately and issue receipts.
• Follow up on outstanding customer payments regularly.
• Handle customer orders and invoices for catering or wholesale clients.

Teamwork & Shop Operations

• Communicate effectively with colleagues (butchers, cashiers, delivery personnel).
• Monitor customer orders and report shortages or unavailable items.
• Support daily opening and closing duties, including cleaning and cash balancing.
• Participate in store promotions or seasonal campaigns 

Requirements

• OND/HND/B.Sc. in any related field.
• 2–3 years of proven experience in customer service, preferably in a food retail  environment.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a proactive attitude.
• Ability to multitask and work effectively in a fast-paced environment.