Customer Service Representative Needed In Ikeja at Eloquent Touch Solutions

Our company is a fast rising ecommerce platform for sale of cleaning, pest control and hygiene equivalent with multivendor participation.We are currentlt looking for a customer care representative that will help customers with complaints and questions, give customers information about products and services, take orders, and process returns. The following are his/her roles and responsibilities

Responsibilities:

• Interact with customers to solve issues and questions about products, services, and policies
• Maintain a positive and friendly tone with customers at all times
• Recruit potential customers by recommending goods or services and demonstrating how they benefit the customer personally
• Establish new customer accounts and record account information, like phone numbers or addresses, on your digital platform
• Listen to customer complaints and try to identify the cause of their problem to your best ability
• Identify the appropriate response and strategy to solve customer issues as quickly as possible
• Relegate unique customer cases to supervisors or the appropriate department and provide context when necessary
• Be able to manage large amounts of phone calls, chats, emails, and other communication channels
• Assist customers on placement of orders, refunds, or exchanges
• Ensure customer satisfaction and maintain professional customer support
• Place the customer at the center of the customer service experience
• Handle the responsibilities outlined in the customer service job description
• Exhibit the skills and qualities expected in a customer service representative position
• Address customer inquiries and concerns promptly and accurately

 Qualifications:

• OND, HND, Bachelor’s degree and equivalent
• Proven call center or customer service experience preferred
• Strong soft skills and communication skills
• Flexibility to work multiple shifts, including during the weekends or on holidays
• Must be willing to take part in required initial training
• Willingness to take and ability to pass background check and drug screening
• Can demonstrate empathy, listening skills, and speaking skills
• Basic understanding of office and computer systems/software
• Can succeed in a fast-paced work environment without being distracted during a customer interaction
• Willingness to become familiar with the products and services of the company
• Can work efficiently and manage time accordingly
• Must have excellent organizational and multitasking skills