Customer Service Representative at Naji Realties

Job Summary

• We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.
• As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.

Key Responsibilities

• Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
• Manage room assignments, check-in, and check-out processes
• Handle guest registrations, payments, and departures
• Maintain accurate records of guest information, room assignments, and billing
• Provide personalized support and recommendations to guests
• Coordinate with other departments to ensure seamless service delivery
• Resolve guest complaints and issues in a fair, prompt, and professional manner
• Maintain a clean and organized front desk area
• Participate in training and coaching to enhance customer service skills

Requirements

• Bachelor’s Degree in Social Sciences or equivalent required
• Minimum of 2 years of customer service experience, preferably in the hospitality industry
• Must reside in Abuja, preferably around Utako
• Excellent communication, listening, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong patience, empathy, and understanding
• Proficiency in computer software and technology
• Ability to work varying shifts, including evenings and weekends.