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  • Posted: Oct 30, 2025
    Deadline: Nov 30, 2025
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  • Naji Realties is a full-service Company that develops real estate. We specialize in the entire lifecycle of a real estate project, beginning with site selection, conceptualization, leasing/sales, secure funding, construction management and facility management. We utilize our real estate expertise to deliver transformative projects, we invest in our equity a...
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    Customer Service Representative

    Job Summary

    • We are seeking a highly skilled and enthusiastic Customer Care Officer to join our hospitality team.
    • As the first point of contact for our guests, you will be responsible for delivering exceptional customer service, ensuring a warm and welcoming experience, and providing efficient front desk services.

    Key Responsibilities

    • Greet and welcome guests, respond to their inquiries, and resolve any issues promptly
    • Manage room assignments, check-in, and check-out processes
    • Handle guest registrations, payments, and departures
    • Maintain accurate records of guest information, room assignments, and billing
    • Provide personalized support and recommendations to guests
    • Coordinate with other departments to ensure seamless service delivery
    • Resolve guest complaints and issues in a fair, prompt, and professional manner
    • Maintain a clean and organized front desk area
    • Participate in training and coaching to enhance customer service skills

    Requirements

    • Bachelor’s Degree in Social Sciences or equivalent required
    • Minimum of 2 years of customer service experience, preferably in the hospitality industry
    • Must reside in Abuja, preferably around Utako
    • Excellent communication, listening, and problem-solving skills
    • Ability to work in a fast-paced environment and adapt to changing priorities
    • Strong patience, empathy, and understanding
    • Proficiency in computer software and technology
    • Ability to work varying shifts, including evenings and weekends.

    Check how your CV aligns with this job

    Method of Application

    Interested and qualified candidates should send their CV to: careers@najirealties.ng using the job title as the subject of the mail.

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