Customer Service Representative at MyJobMag

Job Summary:

We are looking for an experienced and dedicated Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for managing customer interactions through phone, email, and online platforms, ensuring the highest level of service. Additionally, you will be involved in telesales, reaching out to customers to promote products/services and drive sales.

The candidate should possess strong communication and problem-solving skills, have experience in customer service, and be comfortable handling telesales tasks in a fast-paced environment.

Key Responsibilities:

Customer Support:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Resolve customer complaints and issues with patience, empathy, and understanding.
• Provide product/service information and troubleshooting guidance to customers.
• Maintain detailed records of customer interactions and issues.

Telesales:

• Conduct outbound calls to potential and existing customers, promoting products/services to generate sales leads.
• Identify customer needs and offer suitable product solutions to meet their requirements.
• Follow up with customers to ensure satisfaction and identify potential opportunities for upselling or cross-selling.

Customer Relationship Management:

• Build and maintain strong relationships with customers to enhance customer loyalty and satisfaction.
• Proactively identify opportunities for improving the customer experience and contribute to continuous improvement initiatives.

Administrative and Reporting Duties:

• Maintain accurate records of customer interactions, transactions, and feedback.
• Generate and analyze reports on customer interactions, sales performance, and customer satisfaction to track progress and performance.
• Collaborate with other departments (sales, operations, etc.) to ensure customer issues are resolved efficiently.

Product Knowledge:

• Stay informed about product updates, promotions, and company policies to provide accurate information to customers.
• Continuously improve knowledge of industry trends and customer service best practices.

Qualifications and Requirements:

• Experience: Minimum of 2-3 years of experience in customer service, with a focus on phone and email communication and telesales.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills with the ability to build rapport with customers.
  • Ability to handle challenging customer situations with tact and professionalism.
  • Sales-oriented with the ability to effectively promote products and close sales.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficient in using email platforms, and customer service tools.
  • Ability to manage multiple customer interactions simultaneously.
• Education: Bachelor’s degree required.
• Other Requirements: Must be comfortable with a goal-oriented, target-driven environment.

Working Conditions:

• Full-time position with potential for weekend or evening shifts as needed.