Customer Service Representative at Kaiglo Stores Limited

Job Description

They're the front line of support for clients and customers and ensure to help customers with complaints and questions, give customers information about products and services, take orders, and process returns. Also, walking customers through basic troubleshooting or setup processes and selling products and service to clients and processing payments.

Job duties are as follows but not limited to the following:

• Manage large amounts of incoming and outgoing calls
• Generate sales leads
• Identify and assess customers' needs to achieve satisfaction
• Build sustainable relationships of trust through open and interactive communication
• Meet personal/team sales targets and call handling quotas
• Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Follow communication procedures, guidelines and policies
• Go the extra mile to engage customers
• Resolve customer complaints via phone, email, mail or social media
• Greet customers warmly and ascertain problem or reason for calling
• Assist with placement of orders, refunds, or exchanges
• Take payment information and other pertinent information such as addresses and phone numbers
• Place or cancel orders
• Suggest solutions when a product malfunctions
• Handle product recalls
• Attempt to persuade customer to reconsider cancellation

Requirements

At least 3years Post-Nysc work experience as a customer service personnel is strongly advised in the e-commerce or any related industry.