Customer Service Representative at JV Management Consulting

Job Description

•  Respond promptly to customer inquiries via phone, email, and live chat in a professional and courteous manner.
• Provide accurate information about our products or services, including pricing, availability, and features.
• Assist customers with order placement, processing returns or exchanges, and resolving billing issues.
• Handle customer complaints and escalate complex cases to the appropriate department for resolution.
• Maintain a thorough understanding of company policies, procedures, and products to effectively address customer needs.
• Keep detailed records of customer interactions and  transactions
• Follow up with customers to ensure their inquiries or issues have been resolved to their satisfaction.
• Identify opportunities for upselling or cross-selling additional products or services to customers.
• Collaborate with other departments, such as sales, logistics, and technical support, to ensure seamless customer experiences.

Qualifications:

• Bachelor's degree in business administration, communication, or a related field preferred.
• Proven experience in customer service or a related role, with strong interpersonal and communication skills.
• Ability to empathize with customers and demonstrate patience, tact, and diplomacy in handling inquiries or complaints.
• Excellent problem-solving skills with the ability to think quickly and adapt to changing situations.
• Proficiency in Microsoft Office suite 
• Strong organizational skills with attention to detail and the ability to multitask in a fast-paced environment.
• Knowledge of the Ikeja area and surrounding neighborhoods is a plus.