Customer Service Representative, at Gems Consulting Company Limited

Customer Service Representative duties and responsibilities

• Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job,
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information,
• Escalating inquiries to the appropriate team, when necessary.
• Checking product or service availability
• Assisting customers with registration or account creation,
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings.

Customer Service Representative skills and qualifications

A successful Customer Service Representative candidate will have various prerequisite skills and qualifications that typically include,

• Excellent interpersonal and active listening skills,
• Clear communication skills and a strong command of the English language
• Strong attention to detail.
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team,
• Multitasking skills and good organisational abilities,
• In-depth knowledge of customer relationship management (CRM) principles
• Ability to work calmly under high-stress situations.