Ongoing Recruitment at Gems Consulting Company Limited

Customer Service Representative duties and responsibilities

• Customer Service Representatives are responsible for providing assistance to a company’s customers or clients. They will need to fulfil the following important duties to excel at their job,
• Raising support tickets to enable tracking and resolution of customer requests
• Investigating and resolving customer complaints then closing support tickets
• Maintaining a database of customer information,
• Escalating inquiries to the appropriate team, when necessary.
• Checking product or service availability
• Assisting customers with registration or account creation,
• Passing customer feedback onto the product or sales team to improve the organisation’s offerings.

Customer Service Representative skills and qualifications

A successful Customer Service Representative candidate will have various prerequisite skills and qualifications that typically include,

• Excellent interpersonal and active listening skills,
• Clear communication skills and a strong command of the English language
• Strong attention to detail.
• Working knowledge of customer relationship management (CRM) tools
• Ability to work well in a team,
• Multitasking skills and good organisational abilities,
• In-depth knowledge of customer relationship management (CRM) principles
• Ability to work calmly under high-stress situations.

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we're looking for a person that have working experience as an administration Officer, or Admin Officer supervises the administrative and clerical operations in a company. Their duties include preparing reports, maintaining records and scheduling meetings and appointments.

Administration Officer duties and responsibilities:

• Overseeing the day-to-day activities of Administrative Assistants.
• Purchasing office supplies and maintaining office equipment.
• Enforcing compliance with health, safety and security of staff and environmental standards in the office.
• Overseeing the use and maintenance of the building.
• Preparing regular reports on office budgets and expenses.
• Creating and updating office policies and procedures to enhance efficiency.
• Monitoring staff performance and handling disciplinary issues.
• Collaborating with the human resources department on staff recruitment and training.

Administration Officer skills and qualifications:

• Knowledge of office administration and business management.
• Proficiency in Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organisational skills.
• Ability to work well with others.
• Attention to detail and thoroughness.
• Patience and ability to work in stressful situations.
• Excellent time management skills and the ability to prioritise effectively.